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Applied
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Spares
Order Management at Applied Materials
The Challenge
In order to further its push into services
and provide superior customer service, Applied
Materials needed to replace its legacy spare-parts
order management system with a web based one.
The Solution
After thoroughly understanding the issues
involved and the clients’ priorities
vis-à-vis their services model, Bristlecone
designed, developed and implemented a spare
parts order management solution that allows
Applied Materials to offer spare parts ordering
capability to customers for their semiconductor
equipment.
The Result
As a result of the new and improved spares
order management system, Applied Materials
stands to efficiently serve customers when
they order spares. Customers will be able
to procure spares in a timely manner, thereby
maintaining high-levels of equipment up-time.
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