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> Clients > Case Studies > Mahindra
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Mahindra
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The
Challenge
Mahindra USA, a subsidiary of one of India’s
leading business groups, marked the group’s
foray into the US market for the marketing
and distribution of tractors. Bristlecone
had implemented various SAP applications at
MUSA and was asked to provide long term functional
and technical support.
The Solution
Bristlecone proposed a blended onshore-offshore
support model to meet MUSA objectives. Proactive
monitoring checks are carried out daily to
preempt any potential system failure leading
to downtime and system enhancements are provided
as needed with rapid response.
The Result
High quality support with minimum downtime
and prompt problem resolution. Cost effective
due to a blended onshore-offshore model.
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