Greetings!
I'm happy to introduce Bristlecone CONNECT - Bristlecone's newsletter aimed at staying connected and keeping you abreast of Bristlecone's latest news & updates, showcasing customer successes and sharing our views on supply chain trends.

We have just completed another exciting quarter for Bristlecone, registering continued revenue growth and record profitability. We continue to receive tremendous appreciation and recognition from our customers and partners for our industry-leading, pre-configured solutions. We have exciting new solutions in the planning stages to enhance our intellectual property differentiation even further. To raise our client service levels further, we modernized our customer satisfaction measurement practices and tools and have received strong positive feedback from customers about these new processes. We deepened our commitment to cloud-based solutions and business process outsourcing, and have been identified as a preferred partner for cloud implementations. We introduced Bristlecone Supply Chain Diagnostics and the Bristlecone Procurement Diagnostics, comprehensive frameworks for assessing the health of an organization's supply chain and creating a roadmap for improving its performance. We extended our teaming relationships with systems integrators through a partnership with Idhasoft. We also anticipate additional exciting news during the final quarter of this calendar year.

We hope you will enjoy reading our first edition of Bristlecone CONNECT. Please do email your comments and suggestions to Naresh Hingorani.
Warm Regards,
Ashok Santhanam
BRISTLECONE INSIGHT
Research In Motion (RIM) broadens supply chain partnership with Bristlecone
RIM has selected Bristlecone to provide support services for Supply Chain applications at RIM. Bristlecone will also engage global coverage for RIM's critical business processes through a unique rotating onshore-offshore model over the next 2 years..>>

Bristlecone wins procurement contract with a leading life sciences company

Bristlecone has been awarded the contract for the implementation of a world-class procurement solution at a leading life sciences company. This engagement holds special significance as it is Bristlecone's first procurement client in the industry. Bristlecone will be managing indirect spend for the company to help gain insight.. >>

Bristlecone releases SalesForce.com adapter for ODI
This quarter also saw Bristlecone release its SalesForce.com-ODI adapter for streamlined and seamless SalesForce.com integrations. The out-of-box adapter helps connect, retrieve and write data back and forth into the Salesforce.com cloud and enables a variety of use cases ..>>
   
Bristlecone helps RapidKL go live with world-class procurement solution
Bristlecone's implementation of a world-class procurement solution for RapidKL, a leading public transportation company in Malaysia successfully went live. RapidKL had selected Bristlecone to streamline its entire procurement processes and the Bristlecone team studied the company's specific requirements and custom developed enhancements to meet their unique requirements. Bristlecone helped the company transfer master data from legacy system to state-of-art systems and bring in transparency to its tendering and bidding processes.

Bristlecone teams up with SAP for cloud solutions
As a further step to boost our cloud based initiatives, Bristlecone has signed an agreement with SAP where we will engage in various combined ventures. Bristlecone will focus more on developing SAP cloud consulting practice and will involve in joint marketing and demand generation activities. The initial focus will be on DEC On-Demand SAP II and Sales & Operations Planning. The two companies will collaborate on building unique solutions that will leverage the cloud technology to address supply chain issues.

Idhasoft and Bristlecone to work together
Idhasoft, an information technology and services company has joined hands with Bristlecone for joint go-to-market initiatives in the US, Europe, Middle East and Africa. Idhasoft and Bristlecone will leverage each other's unique expertise, specialization and experience to explore new ideas and opportunities.

Bristlecone introduces Supply Chain & Procurement Diagnostics framework
Bristlecone introduces a comprehensive framework for assessing supply chain & procurement processes, supporting applications and its performance to discover issues and identify improvement opportunities...>>

Bristlecone deploys enhanced customer satisfaction measurement practices and tools
As part of the constant endeavor to improve service levels, Bristlecone has improved its system of measuring customer satisfaction. More proactive processes are deployed to ensure that feedback is collated at increased frequency at a more granular level and analyzed at a GBU level. The consistent and collaborative methodology ensures that candid customer feedback is sent to the right person at the earliest and provides a clear path of execution of improvements and escalation of issues. The pulse of the project is measured by collecting frequent feedback on: key activities, risks, issues and milestones, in addition to the weekly satisfaction scores. This in turn will help improve project delivery and governance.

SUCCESS STORIES

Case Study: B. Braun Melsungen AG

Read more about how Bristlecone helped B.Braun improve its global sourcing & procurement..>>

Case Study: SunPower
Read more about how Bristlecone provided the company with a comprehensive financial planning and forecasting solution..>>
OPINE VINE
Where is the Supply Chain Technology Market Headed?
Read about what Naresh Hingorani, Vice President, Global Strategic Market Enablement, has to say about the trends in supply chain technology..>>
CUSTOMER SPEAK
EVENTS
Manufacturing Industries Event(CVN)
Venue: Chicago, Illinois
Date: June, 2013

 
 

 

 




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Research In Motion (RIM) broadens supply chain partnership with Bristlecone

RIM has selected Bristlecone to provide support services for Supply Chain applications at RIM. Bristlecone will also engage global coverage for RIM's critical business processes through a unique rotating onshore-offshore model over the next 2 years.

Research In Motion Limited (RIM) is a designer, manufacturer and marketer of wireless solutions for the worldwide mobile communications market. With close to about US $20 Billion in revenue, RIM employs approximately 17,500 people and is based out of Waterloo, Ontario, Canada.
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Bristlecone wins procurement contract with a leading life sciences company
Bristlecone has been awarded the contract for the implementation of a world-class procurement solution at a leading life sciences company.

This engagement holds special significance as it is Bristlecone's first procurement client in the industry. Bristlecone will be managing indirect spend for the company to help them gain insight into spend based on best practice taxonomy. Bristlecone was preferred due to its excellent industry reputation.

The US $2 Billion company headquartered in Waltham, Massachusetts is a provider of technology, services and solutions to the diagnostics, research, environmental, industrial and laboratory services markets and operates in more than 150 countries and has approximately 7000 employees.
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Bristlecone releases SalesForce.com adapter for ODI

This quarter also saw Bristlecone release its SalesForce.com-ODI adapter for streamlined and seamless SalesForce.com integrations. The out-of-box adapter helps connect, retrieve and write data back and forth into the Salesforce.com cloud and enables a variety of use cases such as application-to-application data synchronization, enterprise application integrations, business process automation and business intelligence. It facilitates rapid sharing of critical information about prospects, customers, sales and marketing programs, post-sale support activities and more, using ODI Knowledge Modules (KM) framework. The first customer, the oldest Australian winery will begin implementation of the adapter soon. The adapter is registered in Salesforce.com App Exchange.
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Bristlecone introduces Supply Chain & Procurement Diagnostics framework

Bristlecone introduces a comprehensive framework for assessing supply chain & procurement processes, supporting applications and its performance to discover issues and identify improvement opportunities. Processes within the framework include:

  • Assessing the business processes to discover how well they are aligned with the best-in-class processes
  • Checking the level at which the features and functions of the available system support the organization’s business processes and users
  • Assessing the quality and management of data
  • Checking if the existing reports and analytics support the organization’s business processes and users
  • Analyzing user adoption challenges
  • With this offering, Bristlecone aims at identifying improvement areas and recommending a road map for enhanced supply chain through a series of discovery sessions & workshops and detailed & comparative analyses.

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Where is the Supply Chain Technology Market Headed?
- Naresh Hingorani, Vice President, Global Strategic Market Enablement

Modern day supply chains are becoming increasingly global, multi-tiered and complex. Agility, responsiveness, compliance and risk management are the driving factors of differentiation for both manufacturers and retailers alike. Customers are leveraging software platforms and service firms to drive process-oriented and organizational changes focused on achieving corporate goals. The Big software firms in the supply-chain space – SAP, Oracle, Ariba (now acquired by SAP), JDA Software (acquired by RedPrairie), Manhattan Associates, Infor as well as other best-of-breed firms are embarking on several initiatives that are defining the trends for the future. These trends can be broadly classified as:

Holistic Solution Landscape: Supply chain is one of the next frontiers in the application space after ERP. To address the call of customers, there is an increasing consolidation and a renewed focus from the big software firms, whose traditional strength has been in ERP, to expand their functionality into supply chain and procurement. This is drastically narrowing the gap in the functionality and creating a single-stop approach around the 'end-to-end' process. This goal is being achieved through both organic (higher product R&D budgets in this space) and inorganic means (e.g. acquisition of Ariba, JDA Software).

Cloud and Mobility: The most common deployment model in the supply chain and procurement space has always been the on-premise deployment model since companies disliked deploying data outside their firewalls due to various reasons including security. With the increased number of success stories from cloud vendors in the CRM and HR space, the big supply chain software players started to jump into the fray and have made their own acquisitions. The trend shift towards a cloud-based deployment in the supply chain and procurement space is a steady and irreversible one. These trends have tremendous ramifications for the large software players who initially struggled with embracing this trend due to the adverse impact in upfront license and ongoing maintenance revenues for them. Mobility is another upcoming trend in supply chain and procurement to address processes such as order fulfillment, approval work-flows and reviewing the dashboard analytics. As work places merge the personal and official communication devices, enabling employees to leverage a single device, the consumption approach is increasingly altering. Big software firms are in a race to offer this channel for their workflow and analytic applications.

Big Data and Analytics: The shift in the deployment and consumption model is resulting in a new trend named 'Big Data'. Objective and subjective granular level data is now being collected, requiring fast in-memory processing, robust databases and tools to consume the data. There is an increased emphasis on analytical and optimization tools where customers are able to analyze and do what-if simulations. The software firms that can meaningfully link an overall decision making planning system such as sales & operations planning or network optimization systems to the granular planning and execution system in a closed-loop basis, that is measurable, will have the best chance of gaining the high ground in the market-share.

Collaboration and Social Networking: Inter-company and intra-company supplier and customer networks, collaboration and social networking for business to business purposes (example purchase order workflow collaboration or drawing on peer reviews for supplier evaluation) during different processes of the supply chain are gaining traction. Coupled with the mobility trend, customer and supplier collaboration scenarios are also responsible for generating the Big Data that needs to be constantly crunched and analyzed. The key emerging question seems to be if software providers of the future will continue to be product functionality providers or will rather become either content or platform providers. We will find out in the next few years but in the meantime we are seeing software firms making large investments in extending their supply chain and procurement applications to address this trend.

Compliance and Sustainability: Software companies continue to build initiatives for providing a platform for organizations to work through their green supply chain or their trade and compliance mandates. This is, for example, embedded in both their planning applications to ensure that contract negotiations abide to the trade compliance rules for vendor selections and in execution software, where custom regulations for transit & export regulations are adhered to.

So, now that we have studied these trends, back to the basic question. Where is the supply chain technology market headed? As consolidation in this industry continues to rationalize the software firms in this space and the role of software and services firms continue to evolve, the nature of the best of breed innovation culture itself is changing and is the one to watch. The answer lies in the above trends. Those software or services firms that will be able to figure out the magic formula will be the ones to watch out for. What will this optimal formula be and who will be best positioned for success?

Read more about this in the future issues of Opine Vine.

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