Press Release - November 21, 2012
Bristlecone develops and adopts proprietary
Customer Satisfaction methodology
NEW PROGRAM PROVIDES DETAILED AND UP-TO-DATE PROJECT PERFORMANCE INTELLIGENCE
Mountain View, California, November 21, 2012 – Bristlecone today announced its launch of an improved system to monitor and enhance customer satisfaction. As part of its constant pursuit of customer delight the company rolled out its proprietary Customer Satisfaction (CSAT) Index across its engagements worldwide to ensure candid, granular and frequent feedback.
With CSAT Index, Bristlecone can now reinforce a consistent and collaborative feedback process throughout the project lifecycle. In addition to obtaining actionable information at the project level, the approach enables the company to monitor and analyze customer satisfaction by geography and practice.
“When we piloted CSAT Index in North America, we found it of great value in helping us identify and act on areas of concern promptly and at the right time to ensure optimal project performance, and that the approach was welcomed by our customers. This collaborative, milestone-driven and action-oriented methodology ensures a clear path for improving project delivery and governance. I am delighted at the prospect of using this as another tool to deepen our bonds with our customers and set new benchmarks in customer experience.” said Ashok Santhanam, President & CEO of Bristlecone.
With CSAT Index, Bristlecone now measures the pulse of each of its projects by collecting frequent customer feedback on key activities, risks, issues and milestones apart from the weekly satisfaction scores. The proprietary index enables proactive monitoring and risk mitigation, enhancing existing customer satisfaction measurement practices and tools.
Bristlecone is a leader in advising clients on how to maximize the strategic value of their supply chains and assisting them in unleashing that value rapidly through effective use of enabling technologies. With our singular focus on addressing procurement and supply chain challenges, we help our clients to diagnose, design, enable and enhance their operations by encapsulating our years of experience into pre-configured solutions, accelerated deployments and enhancement packs for the leading supply chain technologies.
Headquartered in California’s Silicon Valley, Bristlecone also has offices located across the United States, Canada, the United Kingdom, Germany, Switzerland, Singapore, Malaysia and India. To know more visit: www.bcone.com
“Bristlecone developed a deep understanding of Motorola’s business and technology. Their industry experience and established relationships with other players that we needed to work with enabled us to trust that they were capable of rolling up their sleeves and getting the job done.”
Robert Benny, Director of Process and Systems Integration for Planning