Information technology has brought about dramatic changes, enabling business across industries and verticals. Most organizations allocate a considerable portion of their investments and budgets towards maintaining their installed base of systems that manage their mission critical business processes. Disruptions such as application failures, downtime, or performance issues can have far reaching repercussions that may harm business, in turn leading to declines in customer satisfaction or market competitiveness, or significant cost impacts.
Some of the key challenges that enterprises face in managing their enterprise systems include:
- High operational costs
- Misalignment between business needs and application configurations
- Inability to proactively identify application failures
- Inadequate speed of incident response
- User community dissatisfaction with application performance or availability
- Inadequate integration with web-based or distributed platforms and environments
Our Value Proposition
We adopt several best practices to achieve process excellence in the delivery of applications management services, including equipping resources with cross functional skills to support complex and tiered applications.
Bristlecone´s Managed Services practice has developed tools, frameworks and methodologies to help you reduce your costs, increase responsiveness and enhance productivity. We focus on continuously improving our service levels to meet the stringent SLA requirements, and have developed a closed metrics/feedback loop to support continuous improvement.
Our Business Model
Our Managed Services are delivered using a variety of business models designed to be flexible and responsive to your needs. These include offshore, near-shore, onshore and global team deployments, fees based on fixed pricing, pay-per-use, risk/reward or T&M and tiered service offerings with different benefit levels.
Our Service Offerings:
Our services cover the entire IT support/operations needs of the entire suite of SAP and Oracle applications as well as third party interfacing applications, and include:
Portfolio analysis, gaps, recommendations/implementation roadmap, schedule/cost /investments/savings
Application availability, performance status, transaction monitoring, infrastructure & downtime alerts
Second and third level support, incident management, problem management, escalation management
Bug fixes, change requests, enhancement requests, hot fixes & patch releases, major regular releases
"This was a very successful deployment thanks to the outstanding support from Bristlecone. They combined their domain experience, industry knowledge and deep understanding of the Spend Management processes with their very extensive technical knowledge.
The Bristlecone team was able to solve any issues and help us continue along our implementation path. We look forward to the continued roll-out of SPM to Steelcase users around the world in cooperation with Bristlecone and we will also work closely together with Bristlecone to move the environment over into our on-premise infrastructure after a successful year of reaping the savings via the hosted version."
Nancy Faber, Global Supply Chain Manager