Operational (AMS)

Information technology has brought about dramatic changes, enabling business across industries and verticals. Most organizations allocate a considerable portion of their investments and budgets towards maintaining their installed base of systems that manage their mission critical business processes. Disruptions such as application failures, downtime, or performance issues can have far reaching repercussions that may harm business, in turn leading to declines in customer satisfaction or market competitiveness, or significant cost impacts.

Some of the key challenges that enterprises face in managing their enterprise systems include:

• High operational costs
• Misalignment between business needs and application configurations
• Inability to proactively identify application failures
• Inadequate speed of incident response
• User community dissatisfaction with application performance or availability
• Inadequate integration with web-based or distributed platforms and environments

Our Value Proposition

We adopt several best practices to achieve process excellence in the delivery of applications management services, including equipping resources with cross functional skills to support complex and tiered applications.

Bristlecone´s Managed Services practice has developed tools, frameworks and methodologies to help you reduce your costs, increase responsiveness and enhance productivity. We focus on continuously improving our service levels to meet the stringent SLA requirements, and have developed a closed metrics/feedback loop to support continuous improvement.

Our Business Model

Our Managed Services are delivered using a variety of business models designed to be flexible and responsive to your needs. These include offshore, near-shore, onshore and global team deployments, fees based on fixed pricing, pay-per-use, risk/reward or T&M and tiered service offerings with different benefit levels.

Our Service Offerings:

Our services cover the entire IT support/operations needs of the entire suite of SAP and Oracle applications as well as third party interfacing applications, and include:

• Assessment
  
  Portfolio analysis, gaps, recommendations/implementation roadmap, schedule/cost /investments/savings
  
  
• Monitoring
  
  Application availability, performance status, transaction monitoring, infrastructure & downtime alerts
  
  
• Support
  
  Second and third level support, incident management, problem management, escalation management
  
  
• Maintenance
  
  Bug fixes, change requests, enhancement requests, hot fixes & patch releases, major regular releases