Privacy & Cookies

Bristlecone is sensitive to privacy issues on the internet and is committed to respect your privacy and choices while you visit our website. There might be times when you would have to reveal your Personal Information. We believe it’s essential you know how we treat the information we receive from you.

Personal Information that we may collect and process:

You can browse through Bristlecone’s website without revealing any Personal Information about yourself. However, certain information such as your IP address, demographics, your computers’ operating system, and browser type may be collected in order to provide better usability, troubleshooting, site maintenance, and to understand which parts of the website are visited and how frequently. Our Web servers collect the domain names, not the e-mail addresses, of visitors.

There are times however, we need Personal Information from you such as your name, email address, designation, company, country, and telephone number, which we collect when you register on our website, would like to comment on our contents, or have an inquiry about them.

However, if you choose not to provide your Personal Information, which is mandatory to process your request, we may not be able to provide the corresponding service.

Data recipients, transfer, and disclosure of Personal Information:

Bristlecone does not share your Personal Information with third parties for marketing purposes without seeking your prior permission.

Occasionally, we may share your Personal Information within Bristlecone or with any of its business partners, reputable service vendors, authorized third-party agents, or contractors located in any part of the world for the purposes of data processing, storage, or to provide a requested product/service we think might interest you, after ensuring that such entities are contractually bound by data privacy obligations.

When required, Bristlecone may disclose Personal Information to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations.

Cookies and their usage:

Like most other web servers, cookies are small text files that a website can send to your browser and store it on your hard drive so that we can recognize you in your future visit to our website. This is in order to provide you with better user experience.

Types of cookies used:

Session cookie – Session cookies remain only as long as a browsing session is active. It aids user inconvenience during browsing. These cookies allow websites to link the actions of a user during a browser session and expire at the end of the browsing session.

Persistent cookie – Persistent cookies are stored on a user’s device even after the end of a browsing session. It helps in recalling the preferences or actions of the user. They are used to retain the visitor’s preferences such as language and regional preference(s) at the end of each browsing session. We may use services of third-party analytics provider to analyze cookies to carry out a behavioral analysis in order to provide targeted and relevant content to visitors.

Cookies are accepted by default. You may change the settings of your browser to delete existing cookies or prevent future cookies from being automatically accepted. However, if you disable cookies, certain parts and functions of our website may not be available.

Cookies are used on this website.

By using our website, you agree to have cookies placed in your device. At Bristlecone, we strongly believe in being transparent and open in our proceedings related to collection and usage of data. This policy spells out a detailed description of our cookies, their types and related policies.

What are cookies?

Cookies are fragments of data that Bristlecone places on your web browser during navigation to enable seamless access to our all our web pages. Cookies enable us to identify your device, secure your access and prevent threats & breaches. Cookies also enable us to share relevant ads to you. By using cookies, we help remember your preferences and are able to serve you enhanced user experience every single time.

What types of cookies does Bristlecone use?

Cookies are of two types: session cookies and persistent cookies. A session cookie is one that gets automatically deleted once you close the browser. A persistent cookie, after you sign in, stays stored in your browser and will be read by Bristlecone when you return to our site or partner sites. Persistent cookies are present in your browser till they reach their defined expiration date.

How can cookies help me?

Cookies help us to recognize you when you visit the Bristlecone site. Cookies remember your preferences, choices and behaviors. Cookies position us to help you provide a personalized and a more customized experience that’s in line with your settings. Cookies also make your interactions with Bristlecone better, quicker, seamless and secure.

What is ‘Do Not Track’ (DNT)?

The World Wide Web Consortium (W3C) has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard that aims to develop and implement a mechanism for allowing internet users to control tracking of their online activities. Progress till now has been slow, therefore Bristlecone does not currently recognize or respond to DNT signals. However, at this time you can generally express your privacy preferences regarding the use of most cookies through your web browser.

What about other non-cookie technologies?

Bristlecone also enables the use of technologies that perform functions similar to cookies such as web beacons or other technologies that may be included in marketing e-mail messages or newsletters in order to determine whether messages have been opened and links clicked on. Web beacons do not place information on your device, but may work in conjunction with cookies to monitor website activity.

How can I accept or refuse cookies?

If you do not want to receive cookies from our website, you may modify browser settings to outright refuse cookies or you may choose to get notified you when you receive a cookie, which you can accept or reject at your discretion. We recommend that you leave the cookies active. Please note that if you block, turn off or reject our cookies, some web pages may not display properly. Additionally, you will not be able to use certain website services that require you to sign in.

Want to turn off cookies? Please follow the relevant instructions depending on your browser:

  • If you use the Google Chrome browser.
  • If you use the Internet Explorer browser.
  • If you use the Safari browser.
  • If you use the Firefox browser.

Have questions or complaints?

Still looking out for more information on Bristlecone’s use of personal data? Feel free to contact us.

Correction and objection of your Personal Information:

Legally, you may access, update, or correct your Personal Information that we hold including your profile and preferences. If you have difficulty in updating or accessing your Personal Information as stated above, please contact us at customer.success@bcone.com

Mailers:

Bristlecone may, if you so choose, send direct mailers to you at the address given by you.

Data security:

Bristlecone adopts reasonable and appropriate security practices and procedures that include administrative, physical security, and technical controls in order to safeguard your Personal Information.

Linked websites:

Bristlecone may provide links to third-party websites and services for your convenience and information. However, Bristlecone does not control those sites and is not responsible for the privacy statements, practices, or the contents of such third-party websites.

How to contact us:

If you have any questions regarding our privacy practices or this privacy statement, you may contact us –
Contacts:Rebecca Nerad (US), Rama Krishnamurthy (Europe, EMEA and APAC)
Contact address: 10 Almaden Blvd, Suite 600 San Jose, CA 95113
Phone: +16503864000 (US); +91(0)80 41353214(Europe, EMEA and APAC)
Email: customer.success@bcone.com

Updates to Privacy Statement

Bristlecone may change data privacy practices and update this privacy statement as and when the need arises; the same will be made available on the website. But our commitment to protect the privacy of website users will stay intact.

Bristlecone’s websites are not directed at nor targeted at children. Anyone who has not reached the age of thirteen may use the website unless supervised by an adult.