Follow the consequence, not only the transaction
Trace connects orders, inventory, materials, and shipments across your network, so a delay upstream shows up as an at-risk customer order before anyone has to ask.
Vantage Trace tells you what that means: which customer orders depend on it, which production runs it feeds and what happens if it's late.
What Trace brings together
Trace brings order, shipment, and inventory data together so the consequences of a delay are visible the moment it happens:
- End-to-end order and shipment visibility across nodes, carriers, and partners, drawing on more than 500 carrier connections.
- Inventory and material traceability from supplier to customer.
- Order health scoring that updates as conditions change.
- Impact analysis linking a delay or quality issue to affected orders, products, and customers.
- Proactive alerts to customer service, planning, and logistics teams.
Why it matters
When a shipment slips, the customer service team often hears about it from the customer. Trace flips that around. It updates order health as soon as something changes upstream, giving teams time to reroute, reallocate, or reset expectations.
In regulated industries like life sciences, Trace also supports traceability requirements by connecting lot, batch, and shipment data across the chain.
What leaders ask about Vantage Trace
Practical answers to the questions that often shape the first conversation.
How is Vantage Trace different from a shipment tracking tool?+
Tracking tools show where things are. Trace connects that location data to orders, inventory, production, and customers, so teams see the business consequence of a delay and can act on it.
Does Trace support regulatory traceability?+
Trace connects lot, batch, material, and shipment data across the network, which supports traceability and recall-readiness needs. Specific regulatory requirements are addressed during design with your quality and compliance teams.
Does Vantage Trace need a new tracking system?+
No. Trace works with your existing ERP, logistics, and carrier data, drawing on more than 500 carrier connections.
Who uses Vantage Trace?+
Customer service, logistics, planning, and quality teams who need to see the downstream impact of an upstream change.